Business Details
30 Years
experience
Emergency
services
Your Trusted Partner for Insurance Investigations and Claims Solutions
Terrier Claims Services has been a leader in insurance investigations for over 25 years, combining cutting-edge technology with a team of licensed, experienced professionals. Founded in 1996 by brothers Dan and Edward Sullivan, we specialize in delivering efficient, result-driven solutions for insurance defense, third-party administrators, and legal firms. Our services are available 24/7, ensuring rapid response to emergency claims, often within one hour of notification. We pride ourselves on maintaining the highest ethical standards while offering customized investigative strategies tailored to each client's unique needs. As part of Gallagher Bassett, a global risk management leader, we leverage extensive resources to provide unparalleled service across the Northeast.Our SOC 2 Type 2 certified systems ensure secure, real-time communication and data protection for clients. With over 100 licensed professionals, we conduct rigorous in-house training and field exams to maintain industry-leading expertise. Our specialties include workers' compensation, construction claims, surveillance, and trial preparation, supported by advanced background searches and subpoena services. We serve major insurance carriers, defense firms, and government agencies, offering multilingual support and nationwide coordination through our network of offices. Our commitment to innovation, rapid response, and detailed reporting has made us the trusted choice for complex claims resolution.
Services
Surveillance Investigations
Trial Preparation
Property Adjustments
Construction Claims
Desktop Investigations
Workers' Compensation
Subpoena Service
Background Checks
Evidence Preservation
Risk Mitigation
Details
- Year established: 1996
Highlights and features
- We have over 25 years of experience in insurance investigations.
- Our team includes licensed private investigators and casualty adjusters.
- We offer 24/7 emergency response with SOC 2 Type 2 certified systems.
- Our proprietary S.P.O.T. report provides comprehensive social media tracking.
- We maintain 80% success rate in first-day surveillance evidence collection.
Associations and certifications
- SOC 2 Type 2
What people say
Excellent job
Great work
Quick response
Thorough investigation
Professional service
Services
Surveillance Investigations
Our surveillance division handles more assignments than any other independent firm in the Northeast. Combining cutting-edge technology with experienced licensed investigators, we achieve substantial video evidence in over 80% of cases within the first day. Our team provides daily field reports with hourly timestamps and offers both flat-rate and time-and-expense pricing options. This service helps insurance companies and legal firms obtain critical evidence for claims assessment and litigation support.
Trial Preparation
We offer comprehensive trial preparation services including witness availability coordination, expert testimony fee processing, and advanced background searches. Our team handles subpoena preparation and service through licensed process servers across all 50 states. With detailed social media tracking and national record searches, we provide critical evidence for case preparation. This service ensures legal teams have complete information for effective trial strategies.
Property Adjustments
Our property division provides full adjustments, third-party investigations, and appraisals using the latest estimating programs. We handle loss of income claims, subrogation reviews, and trial consultations while maintaining strict impartiality. With regional offices covering multiple states, we offer 4-hour insured contact response and immediate severe exposure reporting. This service ensures accurate, timely property claim resolution.
Construction Claims
We specialize in construction claims defense with investigators averaging 15 years' experience. Our team handles emergency response, forensic investigations, and subrogation analysis for commercial, residential, and municipal projects. With expertise in 100+ story buildings to underground infrastructure, we provide comprehensive reporting tailored to client needs. This service supports risk mitigation and liability reduction for complex construction cases.
Desktop Investigations
Our S.P.O.T. (Social Profiling Online Tracking) reports provide detailed digital profiles including address history, litigation records, and social media activity. This service combines traditional investigative techniques with modern digital tracking to support claims assessment. Investigators use this data to build comprehensive case files for insurance and legal clients.
Questions
What types of insurance claims do you handle?
We handle workers' compensation, disability, life, construction, trucking, mass transit, healthcare, railroad, restaurant, auto, medical malpractice, environmental, and property claims.
Are your services available 24/7?
Yes, our team is available 24 hours a day, 7 days a week, with emergency response typically within one hour of notification.
Do you work with national insurance carriers?
Yes, we're partnered with 17 of the top 20 builders in the US and most major domestic carriers, including Gallagher Bassett since 2021.
How do you ensure data security?
Our systems maintain SOC 2 Type 2 certification with encrypted communication channels for secure client information exchange.
Can you handle multi-state claims?
Yes, we coordinate nationwide through our network of offices in New York, New Jersey, Pennsylvania, and Connecticut.
What makes your surveillance service unique?
Our investigators combine private investigator and casualty adjuster licenses with proprietary tracking technology for 80% first-day evidence success.
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