Business Details
22 Years
experience
Trusted Background Screening Services in New York
Commercial Investigations has been at the forefront of background screening since 1991, revolutionizing industry standards through innovative compliance solutions. Our expertise spans criminal background checks, healthcare credentialing, and identity validation, ensuring organizations make informed hiring decisions. With certifications from WBENC, SHRM, and PBSA, we combine decades of experience with cutting-edge technology to deliver certainty in every screening. Our team of seasoned professionals prioritizes transparency, accuracy, and client satisfaction, offering tailored services for industries ranging from healthcare to transportation. Backed by 30+ years of operational excellence and 100% U.S.-based support, we empower businesses to mitigate risk while streamlining compliance.From federal criminal checks to drug testing, our comprehensive solutions are designed to meet the evolving needs of modern HR. As a nationally certified Women Business Enterprise, we remain committed to ethical practices and continuous improvement, serving over 1,300 clients globally.
Services
Criminal Background Checks
Healthcare Credentialing
Identity Validation
Motor Vehicle Reports
Cyber Investigations
Drug Testing
Sanctions Screening
Employment Verification
Federal Criminal Checks
Sex Offender Registry
Details
- Year established: 2004
Highlights and features
- 30+ years of experience in background investigations
- 100% U.S.-based customer support
- Certified by WBENC, SHRM, and PBSA
- Proprietary NY Checked service saves $60 per search
- Real-time status updates for all screenings
Associations and certifications
- WBENC
- SHRM
- PBSA
- HRO Today Bakers Dozen
Services
Criminal Background Checks
Our criminal background checks identify candidates with histories posing risks to workplace safety. Services include national, county, state, and federal criminal searches. We help industries like finance and healthcare ensure secure hiring practices through detailed record analysis.
Healthcare Credentialing
Healthcare credentialing confirms medical professionals' qualifications and compliance. We verify licenses, board certifications, and exclusion statuses. This service protects patient safety and ensures regulatory compliance for hospitals and pharmaceutical companies.
Identity Validation
Identity validation confirms personal information through SSN checks and address history. Our services include E-Verify and electronic I-9 management. This ensures employment eligibility and reduces identity fraud risks for security-sensitive roles.
Drug Testing
Drug testing detects substance use through biological samples. We offer lab-based testing for safety-sensitive positions. This service helps employers maintain compliant, drug-free workplaces in industries like transportation and healthcare.
Cyber Investigations
Cyber investigations analyze digital footprints for hiring risk assessment. Services include social media scans and online presence checks. We help organizations identify potential cybersecurity threats and reputational risks during pre-employment screening.
People
Michelle Pyan
Founder & President
With over 30 years in background investigations, Michelle Pyan leads Commercial Investigations as a compliance authority. She advocates for ethical hiring practices and contributes to SHRM seminars and PBSA initiatives.
Michelle Nichols
Vice President
Michelle Nichols oversees client onboarding and vendor management with nearly two decades of screening experience. She previously held leadership roles at Sterling and EBI.
Tyrah Lawson
Senior Director of Operations
Tyrah Lawson optimizes operational processes with 16 years in background screening. She previously led client support at Sterling and Universal Background Screening.
Questions
What is a National Criminal Search?
A National Criminal Search examines 800+ million records for felony/misdemeanor history. It identifies potential risks but requires county checks for full due diligence.
How does NY Checked differ from OCA searches?
NY Checked provides statewide coverage including town/village data at $32.50, saving $60 compared to OCA searches while offering superior federal data.
What's included in Healthcare Comply Plus?
Healthcare Comply Plus includes federal exclusions, state licensing actions, and terrorism screening. It ensures compliance with Medicare/Medicaid requirements through FACIS-level verification.
Why use both credit reports and asset searches?
Credit reports show payment history while asset searches reveal property holdings and secured debts. Together they provide complete financial risk assessment for fiduciary roles.
How do state sex offender registries differ from national databases?
State registries include Level 1 offenders excluded from the national database. They provide comprehensive coverage for positions involving vulnerable populations.
What's the difference between county and federal civil searches?
County civil searches reveal local lawsuits while federal searches uncover interstate litigation. Combined, they show complete civil litigation history affecting employment decisions.
Reviews (6)
Bryan Geary
Feb 12, 2021
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My company, CheckWise Payroll, has worked with Commercial Investigations for over 10 years and we highly recommend them. They are a knowledgeable team of professionals that are great to work with.
Maggie Fitzgerald
Jan 20, 2021
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Michelle Pyan and her team at CI are the best at what they do. My organization is multi state and they are able to fulfill all the state specific requests that we have made. They are a very responsive and very smart group of individuals.
Seth LaBar
Dec 28, 2020
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I never leave reviews. However, with the stellar customer service employee Brittany provided.well it definitely shouldn't go unnoticed and I wouldn't have felt good about myself without sharing my experience. I've been a business professional for a long time and I'm usually accustomed to mediocre to good/average customer service. Today however, I was completely blown away and actually stunned by the superb experience I received working with Brittany.
Not only was I impressed with immediate and professionally friendly response. I was WOWED by the instant and accurate results provided for my inquiry. Instant and accurate results doesn't even do her justice. BRAVO, Latham NY CRIMINAL INVESTIGATIONS LLC. Today, I've become a lifelong client because of this spectacular experience! I will also highly recommend your services to my extensive professional network. You guys struck gold when you hired Brittany to the organization! Warmest regards, Seth - Impressed, wowed and now life long client.
Not only was I impressed with immediate and professionally friendly response. I was WOWED by the instant and accurate results provided for my inquiry. Instant and accurate results doesn't even do her justice. BRAVO, Latham NY CRIMINAL INVESTIGATIONS LLC. Today, I've become a lifelong client because of this spectacular experience! I will also highly recommend your services to my extensive professional network. You guys struck gold when you hired Brittany to the organization! Warmest regards, Seth - Impressed, wowed and now life long client.
Courtney Caola
Feb 02, 2019
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Commercial Investigations's customer service is exemplary. They respond promptly and the staff is always willing to go the extra mile for their clients. Highly recommend using this company for pre-employment background investigations.
Andrea Lynn
Dec 23, 2018
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All these reviews are from employees that work at Commercial Investigations LLC. They are extremely unprofessional. I have called and heard employees swearing. I don't recommend this company at all.
Sherry Lynne
Feb 14, 2016
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Anyone that picks up the phone at Commercial Investigations is professional and friendly. Any questions I have are answered right away by either an investigator or the president of the company. It's a pleasure working with them!
