Business Details
34 Years
experience
Trusted Medical Canvassing & Social Media Investigation Services
INTERTEL has been the nationally recognized leader in medical canvassing for over 25 years, providing secure and accurate historical medical treatment data to the insurance and claims defense industry. Founded in 1992, our dedicated resources combine specialized expertise with cutting-edge technology to deliver best-in-class service and results. As part of the Ontellus family, we offer the first-ever end-to-end canvass-to-retrieval solution, integrating advanced tools like iTotalAccess and Social e-Profiler. Our SOC 2 Type II certified operations support major insurance carriers, third-party administrators, and law firms across all 50 states. With a team of highly trained professionals and flat-fee pricing models, we ensure transparency, efficiency, and actionable intelligence for claims evaluation.Our proprietary software identifies relevant medical facilities, streamlines order submission, and delivers auditable reporting through integrated platforms. Trusted by the largest insurance claims organizations, we maintain a 4.8 out of 5 customer rating for reliability and service excellence. Our strategic partnerships with Guidewire, LexisNexis, and TransUnion enhance our data ecosystem, while our commitment to innovation keeps us at the forefront of insurance intelligence solutions. We specialize in uncovering undisclosed medical treatment histories, reducing fraud risks, and accelerating claims resolution through meticulous data collection and analysis. With over 1 million medical canvasses completed, we continue to set industry standards for accuracy and security in claims intelligence.
Services
Medical Canvassing
Social Media Investigation
Social e-Profiler
Medical Records Retrieval
Claims Support
Investigation Services
Law Firm Solutions
Data Analytics
Evidence Collection
Digital Forensics
Details
- Year established: 1992
Highlights and features
- We have completed over 1 million medical canvasses nationwide.
- Our operations maintain SOC 2 Type II certification for data security.
- We employ the largest dedicated W2 canvass staff in the industry.
- Our flat-fee pricing model ensures complete service transparency.
- We offer customizable workflows integrated with major claims platforms.
Associations and certifications
- SOC 2 Type II
What people say
Custom reporting
Quick turn-around times
Consistent results
Best-in-class service
Secure data handling
Services
Medical Canvassing
Our medical canvassing service uncovers undisclosed treatment histories by contacting healthcare facilities to identify claimants' medical interactions. This critical service helps insurers and legal teams verify injury claims, detect potential fraud, and assess case validity through systematic data collection. With nationwide coverage and proprietary software, we deliver comprehensive reports detailing medical facility contacts and treatment timelines.
Social Media Investigation
Social media investigation solutions capture and analyze digital footprints across multiple platforms to support insurance and legal cases. Our legally defensible process creates offline copies of social media content, preserving evidence with cryptographic verification. This service helps identify inconsistencies between claimed injuries and online activities through comprehensive digital footprint analysis.
Medical Records Retrieval
Medical records retrieval service obtains official documentation through HIPAA-compliant processes including authorizations and subpoenas. Integrated with our canvassing reports, this service streamlines claims evaluation by connecting identified treatment facilities with formal record requests. We provide organized documentation delivery for insurance carriers and legal teams handling complex cases.
Social e-Profiler
Social e-Profiler offers on-demand digital footprint analysis through automated collection of social media accounts and online presence data. This first-step solution identifies relevant digital assets within minutes, generating structured reports that serve as preliminary intelligence before comprehensive investigations. The platform supports API integration and unlimited user access for enterprise clients.
Social Canvassing
Social canvassing provides detailed preservation of social media content with video downloads and cryptographic hashing for legal defensibility. This service captures complete website mirrors including metadata, ensuring evidence integrity for litigation purposes. Our analysts review materials to highlight relevant content related to specific case requirements and investigative objectives.
Questions
What types of cases benefit most from medical canvassing?
Medical canvassing is most valuable for bodily injury claims including workers' compensation, auto BI, and disability cases where treatment history verification is critical.
How does social media investigation support insurance claims?
Social media investigation identifies digital evidence that helps verify claimed injuries, detect potential fraud, and assess case validity through documented online activities.
What security certifications does INTERTEL maintain?
INTERTEL maintains SOC 2 Type II certification, demonstrating our commitment to secure data handling and system integrity for sensitive insurance intelligence.
How quickly are medical canvass reports delivered?
Most medical canvass reports are completed within standard SLAs, with exact timelines depending on case complexity and geographic coverage requirements.
Can you integrate with existing claims management systems?
Yes, our iTotalAccess platform integrates with Guidewire ClaimCenter and other major claims systems through secure APIs and single sign-on capabilities.
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