Det. Mendy L. Hines Gangs and Intel Unit Investigator/Intel Analyst

CV Resume of Mendy L. Hines

Indianapolis, IN

Career Focus

A highly motivated Investigator/Intelligence Analyst with extensive experience. Competitive in Sales, Real Estate and Customer Service experience.

Summary of Skills

• Operations analysis
• Client Relations, Cold Calling
• Procedure and process review and Computer Proficient, Creative development, Problem Solving, Customer Needs
• Experience with conflict resolution Assessment, Customer Satisfaction,
• Interviewing experience - Multi- Task Management, Project
• Negotiation skills - Management, Reporting, Territory
• Complex problem solving skills - Sales Experience
• Strategic planning
• Technical writing
• Competitive reviews
• Strategic partnerships

Accomplishments

Sales and Marketing

• Increased annual gross sales by 15%.

• Developed direct mass mailings which resulted in 8% growth of customer base.

Data Organization

• Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Human Resources

• Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.

Professional Experience

February 2008 to Marion County Sheriff's Dept.
Current Indianapolis, Indiana

Gang and Intel Unit - Detective, Analyst
Inmate and witness interview / interrogation
Field surveillance and investigations
Case research and analysis
Negotiate with defense attorney and prosecution
Case debriefing ( Homicide, Narcotics, IMPD Gangs, Street Crimes, Warrant Team, Joint Terrorism Task Force, FBI Safe Streets, ATF, DEA Task Force, Indiana State Police, Indiana Department of Correction )
Target Take Down / Warrant / Arrest of Suspects

F.C. Tucker/Title Services
2002-2004
Indianapolis, Indiana

Title Preparation

Customer Service

Prepared Closing Documents in time sensitive situations

Broker Assistance

Worked with mortgage companies to meet client needs

Customer Care

Hertz Rent a Car
2000-2002
Indianapolis, Indiana

CSR

Customer Care

High Rated in Sales ( insurance and other options available )

Conflict Resolution

Problem Solving

Scheduling

Remax Excel
1999-2000
Avon, Indiana

Broker / Agent Assistant

Assisted a two man team in sales and marketing

Multi-line phones

Customer Care

Education

1998 Ben Davis High School

Indianapolis, Indiana

General

GED

Certifications

John E. Reid and Associates Interviewing and Interrogation Technique Certified

Anacapa Sciences Certified ( Intelligence Analysis, Data Collection, and Critical

Thinking Strategies )

Crime Intel Database Certified

Counter Drug Task Force Training ( St. Petersburg College ) Certification, Police Intelligence, Interview and Interrogation, Drug Identification, Criminal Street Gangs Overview

Awards

Marion County Law Enforcement Officer of the Year - 2010

Marion County Deputy of the Courter - 2011

Professional Affiliations

Marion County Sheriff's Department Presentation Corp.- Community Relations and

Special Events

Keywords

Database Management

Case analysis

Budgeting

Word

Excel

PowerPoint

Crime Intel

Business Development

Client Relations

Cold Calling

Computer Proficient

Creative Problem Solving

Customer Service

Expense Control

Project Management

Reporting

Sales

References

Stephanie Turner, Regional Manager

Sheehan Management Co.

Cell Phone - 317-319-3015

Friend

Other references avail

Operations analysis
Procedure and process review, Problem Solving, Customer Needs
Experience with conflict resolution Assessment, Customer Satisfaction,
Interviewing experience Multi- Task Management, Project
Negotiation skills Management, Reporting, Territory
Complex problem solving skills Sales Experience Strategic planning
Technical writing
Competitive reviews
Strategic partnerships

John E. Reid and Associates Interviewing and Interrogation Technique Certified

Anacapa Sciences Certified ( Intelligence Analysis, Data Collection, and Critical

Thinking Strategies )

Crime Intel Database Certified

Counter Drug Task Force Training ( St. Petersburg College ) Certification, Police Intelligence, Interview and Interrogation, Drug Identification, Criminal Street Gangs Overview

Acceptable locations:	Indianapolis, Indiana
Desired salary:	36,000.00
Total experience:	4 years
Currently employed:	Yes
Name & Surname:	Mendy L. Hines
Phone Number:	317-225-0240
City & State:	Indianapolis, Indiana
Zip / Postal Code:	46234
Street Address:	8455 Westridge Dr.