ACES Private Investigations Austin

If you are considering doing business with ACES Investigator, I strongly urge you to seriously reconsider. I am normally not one to complain. Generally, I like to give people the benefit of the doubt. However, sometimes you just have to tell it like it is. I spoke to the owner Henry and ensured me that they could help in my situation. I agreed to send him a $1000 for a retainer and he assigned me my investigator Brandon. Brandon was supposed to send me reports weekly to inform me of the progress of my case and how the money was being spent.

After not hearing from him for 3 weeks I contacted Henry again and informed him of the situation. Brandon TEXTED me within 1 hr and said he will send me a report in a couple of days. Well, the report never came and I haven't heard from them since! It's been 2 months since I paid and over 1 month since I have heard from them with NO report on anything!

I hired them based off their reviews on Google which was the only reviews I looked at that time. Since, I have looked at their other reviews on other platforms such as yelp and saw something very differently. Please look at their reviews on other sites and you will see the 1 and 2 stars. If would have read the other reviews, I would have NEVER trusted them with my funds. ACES was nothing less than unprofessional and proven to be swindlers. I pray this review helps someone.

Great experience overall. Professional service, fair prices, and prompt results. Thanks

Phenomenal performance by one of the best investigators in Texas! Ms. Trevino single handedly conducted reconnaissance and surveillance operations that lead to uncovering critical evidence needed to aid me in my upcoming court case.

Brandon is a top notch guy. He's done work for me and my company in the past as a security contractor on high threat protection details, as well as for a multi-billion dollar international corporate client of mine where mistakes just aren't tolerated, and he always comes through. He's a former Infantryman, having served in the U.S. Army in Iraq, as well as in the French Foreign Legion, so he's equipped to handle any situation. Brandon is a professional, no nonsense and very resourceful private investigator and security contractor. Definitely recommend.

I can't recommend Brandon from ACES enough. Our story: We hired a babysitter to watch our kids to go to date night and she ended up stealing one of my wife's handbags. We called her the very next morning asking if she'd seen it, and she casually said no. We knew there was no other way it could be gone and started looking for options. Called the cops and they said that a detective will be assigned to the case and they'd call in the next few days - basically a "sorry we've got bigger fish to fry".

It's then that I started calling private investigation outfits. The first couple I called were national phone switch boards who were routing calls to someone local, which didn't instill any confidence. I finally called ACES and spoke to Mr Henry Mota, who's apparently the owner, and he advised me that time is of the essence with these types of things and that the sooner we got surveillance going, the better the chances.

I decided to move forward and within minutes they spun up a plan and Brandon was assigned to the job and he texted me that he'd found her address and was on his way to surveil her. Brandon was ultra-professional from the beginning, giving us text updates on what he was doing and seeing. The first day was uneventful and he didn't see anything. The second day, he spotted the babysitter walking her dog.

He called me, we put a plan in place to confront her vs. just surveilling her in the hopes she'd emerge with the hand bag. He confronted her and I don't know what he said, but next thing, she asked him to follow her to her car and he was able to secure the handbag. Later found out he gave her a stern talk about how her life was going to be hard and he was going to investigate everything about her, her past jobs etc., and other things along those lines. Brandon is amazing, he's an ex-soldier, tough but with a smoothness about him that can make him easy to work and get along with, but as I can only imagine, formidable to deal with when on his wrong side.

He's now a member of the family, we'll have him at our house warming and other events. Needless to say, he'll be the first one we call should anything else go off track in our lives!

Awesome team to work with. Professionalism and customer service are their strengths. Would recommend them to anyone. Thanks again ACES!

I worked with Aces as event security. Very professional and well planned. Great experience

Completed the Aces security officer training. Aces staff are veteran friendly and second to none!

After looking into lead after lead with no further progress, I contacted ACES Private Investigators. Henry Mota was polite and efficient as he listened to my input and thoroughly questioned the details. He quickly located my brother and provided contact details. I could have saved months of frustration if I had reached out sooner. I highly recommend this agency and Henry Mota for his professionalism, courtesy and responsiveness.

Through a chat with Henry, he called me right away and gave me the price and within 7mins he was able to relocate a person I was looking for! This is after I had spent countless hours on intellus.com and other sites that charge $25 to get report of someone went unsuccessfully. Thank you Henry & ACES Co.

I would definitely give more than 5 stars to Aces Private Investigations. Abe Gonzales was the investigator assigned to my case. He is a knowledgeable investigator. He helped me obtain evidence that proved valuable in my litigation. This was all done in a short time. He was professional, punctual and available right away whenever I needed help. I would highly recommend Aces. Very satisfied!

I wanted to share my experience with ACES Private Investigations. I received an anonymous text stating that I was being followed for some time, details of my life were known (to include where I get my morning coffee and referred to my family). In addition, I was threatened with professional ruin (blackmail) and physical harm. Unnerved, I contacted ACES to investigate the person behind the threat with the phone number that I had.

They were able to provide me with details of the individual that allowed for positive identification that I used to file an official police report and a complaint with the place of employment of the individual. The information they provided allowed me to understand the nature of the threat and leveled the playing field by removing the cloak of anonymity. The person who took my call and the investigator were nothing more than professional. I highly recommend their services.

My experience with ACES Private Investigations in Austin Texas is Something I will never forget. After talking with Henry about my case he assured me he could get the job done. This was a difficult case being I live 1,200 miles away and his team had less than a week to get the information I needed to prove adultery. The footage and attention to detail while staying under cover was just amazing to me. I'm not sure people realize how important hiring a private investigator is, but for me it is life changing. Thank you ACES Investigations for a job well done.

Aces Private investigation in Austin are the most professional team I have ever used. There integrity and through investigation helped me discover that my girlfriend was already married and had a child. Thanks for saving me from a nightmare.....

I wanted to share my experience with Aces PI. Henry and his team were very professional and provided everything we asked for. I highly recommend this company if you’re looking for a private investigator or need someone to consider as protection services at an event.

Aces is an extremely professional PI organization. They are discreet, highly responsive, and competitive in terms of rates. I value the services offered and would highly recommend them to friends and family if the need were to arise.

Did a great job providing security for one of our VIP clients. Highly recommend!!